Frequently Asked Questions (FAQ)
FAQ
V.K.ENTERPRISE,LOT 1-5,1ST FLOOR,PLAZA CITY ONE,
JALAN MUNSHI ABDULLAH,
50100 KUALA LUMPUR.
TEL : 60326196612 / 60326945992 / 60193594530 / 60162926918 / 60102394172
JALAN MUNSHI ABDULLAH,
50100 KUALA LUMPUR.
TEL : 60326196612 / 60326945992 / 60193594530 / 60162926918 / 60102394172
In-stock orders are typically shipped within 7-14 business days, and delivery times are estimated to be 4-7 business days after being shipped
WE DONT RENT GOLF SIMULATORS! WE DO SELL AND INSTALL GOLF SIMULATORS WITHIN MALAYSIA OR EVEN OVERSEAS!
THE COST OF FREIGHT IS NORMALLY EXTRA AND DEPENDS ON THE LOCATION SITE OF THE INSTALLATION REGIONALLY!
THE COST OF FREIGHT IS NORMALLY EXTRA AND DEPENDS ON THE LOCATION SITE OF THE INSTALLATION REGIONALLY!
WE DONT HAVE A TESTING SITE AT OUR GOLF STORE! BUT OUR PROFESSIONAL GOLF STRATEGIST WOULD BE ABLE TO ADVISE THE RIGHT SET OF CUBS THAT WOULD SUIT YOU BASED ON VARIOUS FACTORING AND ACCOUNTABILITY!
YES , WE DO!
OUR DRIVING RANGE IS ZECON - VK LOCATED AT KGPA !
OUR DRIVING RANGE IS ZECON - VK LOCATED AT KGPA !
YES,WE DO CONDUCT DEMO DAYS FOR VARIOUS GOLF BRANDS E.G. COBRA, PING. TAYLORMADE, CALLAWAY, SRIXON, XXIO, CLEVELAND, YAMAHA AND MIZUNO AT OUR DRIVING RANGE IN KGPA, K.L. !
Whatsapp 24hrs for BEST Product Quotes and Pricing🏌️‍♂️🏌️‍♂️🏌️‍♂️ :
https://wa.me/message/ZCSRTRBB3UULN1
https://wa.me/message/2FZSEMMKGEQXM1
Prices Negotiable, BISA DI RUNDING!
https://wa.me/message/ZCSRTRBB3UULN1
https://wa.me/message/2FZSEMMKGEQXM1
Prices Negotiable, BISA DI RUNDING!
Monday to Saturday : 11 A.M till 6 P.M
Sunday : 11 A.M till 5 P.M
Sunday : 11 A.M till 5 P.M
Yes,we do.
vkgolfhouse@yahoo.com.my
vkgolfhouse@yahoo.com.my
Yes, we do.
Yes,we do.
Yes we do.
Yes,we do.It comes in various amounts denominarion exchangeable with golf products at our Golf Store.
Our equipment is is golf specific, although we do carry a wide variety of accessories and apparel that may interest even non golfers.We also do mostly on Electronic Golf Devices from Gps Watches to Laser Rangefinders, and Selling of Golf Simulators domestically and overseas!
Although we try to have all our products in display at our Ecommerce website for purchase and it may be possible that there are items in online website store not on display. Let us know what you are looking for and we will try our best to source it for you. For inquiries, we can be reached via various Omni-Channels e.g. Whatsapp,Linechat,Wechat,Telegram,Tango,Facebook,Tiktok,Instagram,email and many more available options.
No! We allow our clients to checkout as guests. We do however encourage our customers to register as it will make future purchases easier. Note: Even as a guest we will require details from you to ensure a successful delivery.All registered users,will have the privileges to receive on adhoc basis our NewsLetter on latest products,promotional activities,demo days campaigns and many more fun filled events!
In the event that you have misplaced your password you can use the “Forgotten Password” function at the login screen. The automated system will guide you through the process.
In the top tight hand side of the website you will see the amount of items loaded to your cart, when you hover on it, it will display them with the option to “View Cart” (Review the items or increase/decrease quantity) as well as “Checkout”, to complete the transaction select checkout and follow the on screen prompts.
We are striving to keep improving our website and value your feedback! If you find something out of place, a technical fault prohibiting you to navigate (use the site) or feel something is a little too complicated please let us know so we can have a look at it. Contact Us
You choose the product(s) you wish to purchase, select their appropriate options and “add to cart”. Form there you can use the “checkout” option to be direct to the payment screen where you can complete the process.
Once the transaction completes, an automated email containing your order number (Order ID) will be sent to you, it will contain information about the product(s) you have purchased and your time/date of successful transaction.
No, the automated email you received is purely an order confirmation. Your invoice will be enclosed with your parcel in the shipment.
Please Contact Us if this happens, if the new address is a similar distance and we do not incur additional charges for the redirect we will liaise with the courier on your behalf. Unfortunately if the new destination does incur additional charges you will need to pay this fee before the parcel will be redirected to its new destination.
To enhance security and minimize the risk to you, we do not hold any of your payment details submitted to us. The transaction also does not take place on our servers but instead directly with the bank.
For now we are only accepting credit/debit card transactions via the website and Bank Transfers via GIRO/Direct Bank Transfer/Western Union/TT. In future we may consider different forms of payment options.
Our website in conjunction with Maybank uses what is called 3D Secure (3DS) to inhibit credit card fraud. This process verifies the user and account holder by contacting his/her bank which then issues a unique OTP (One Time Pin) via SMS to the client. The OTP needs to be entered into the website when requested to complete the transaction.
OTP stands for One Time Pin while TAC stands for Transaction Authorization Code. It is part of the security verification process to make sure the cardholder is aware of the transaction.
In the event of this happens it may mean that either your card is not registered for e-commerce transactions, or that the bank has an incorrect phone number for you. Please contact your respective bank directly to clarify why the OTP is not reaching you.
Unless you have accidentally processed the order a second time the one charge reflected may be a reserved amount. Allow 7 working days after we have shipped, if it still reflects them please Contact Us and we can investigate for you.
For security purposes we utilize a system directly plugged into Maybank. This process makes sure that all transactions take place off our servers and is secured through SSL and behind Maybank’s Firewall on their servers.
You will receive an order received status via email upon completion of your order, and another once it has been marked ready to ship.
Typically orders will ship in 5-7 working days based on availability of the product(s) and the volume of orders our team is handling at the time of your order.
Based on your location your order should reach you as stipulated in the guidelines below:
Estimated shipping time to West Malaysia: 3 - 5 Working Days
Estimated shipping times to East Malaysia: 7 - 14 Working Days
Estimated shipping times to the Globe / World: 14 to 28 Working Days
Estimated shipping time to West Malaysia: 3 - 5 Working Days
Estimated shipping times to East Malaysia: 7 - 14 Working Days
Estimated shipping times to the Globe / World: 14 to 28 Working Days
Upon completion of your order and it becomes ready to ship, you will be sent another automated email indicating the parcel will be on its way to you shortly.
You can choose any delivery address you wish provided there is someone there during office hours to receive the parcel.
No unfortunately we do not, our deliveries will only take place on weekdays and in office hours 11 AM and 6 PM.
For urgent deliveries only on Public Holidays or WeekEnds however,customer can communicate directly with us and we can provide deliveries as below :
Klang Valley/Selangor Only - Grab/LalaMover " Additional delivery charges will apply "
For urgent deliveries only on Public Holidays or WeekEnds however,customer can communicate directly with us and we can provide deliveries as below :
Klang Valley/Selangor Only - Grab/LalaMover " Additional delivery charges will apply "
A delivery will be attempted 3 times if it remains unsuccessful after the 3rd attempt the parcel will be returned to us and you will be contacted. To reship the parcel you will be liable for a new shipping fee, this will be arranged before the parcel is shipped again.
Please contact us if this happens. If the new address is a similar distance and no additional charges for the redirect incurred, we will liaise with the courier on your behalf. Unfortunately if the new destination incurs additional charges, you will need to pay this fee before the parcel will be redirected to its new destination.
No unfortunately not.
No unfortunately not.
No unfortunately not.
We do not exchange Products.
In the unlikely event this occurs please return the item to us ASAP, we will send you a replacement if applicable for defective product(s) and reimburse you the shipping fee you have paid if the defect is deemed valid.
Damaged goods will be inspected on an individual basis and the relevant product may be replaced, or a credit issued to your user profile if it cannot be replaced at all.
Golf retailer/Distributor/Wholesaler that provide huge range of new and pre-owned golf equipment, accessories and shoes in best price.
At V K Golf, your satisfaction is our top priority! We promise to always bring best deals for our customers.
Unfortunately, confirmed orders cannot be amended or cancelled.
Tracking number will be provided by email and message. You may trace it via the link we emailed or messaged you. You can also trace it in http://www.citylinkexpress.com/my/tracking.aspx by entering the tracking number.
We mostly ship within Malaysia. However, you can contact us to look for international shipping assistance!
Yes,we do have a Golf Store In Malaysia. We have none overseas at these point of time.
